Office & Operations Management

• Manage the day-to-day administration and operation of the business.
• Maintain the Business Management System with exceptional attention to detail.
• Coordinate daily schedules and dispatch cleaning teams efficiently.
• Ensure customer records, filing, correspondence, and office systems are maintained accurately.
• Manage office supplies, equipment, stock, and laundry requirements.
• Ensure compliance with GDPR, Health & Safety, and company procedures.

Customer Service & Sales

• Handle incoming customer enquiries professionally and courteously.
• Manage scheduling requests, service changes, and customer feedback.
• Resolve complaints promptly and effectively.
• Support new customer acquisition by booking quotations and cleaning appointments.
• Deliver excellent customer service to maintain high levels of satisfaction and retention.

Payroll & Finance Administration

• Prepare payroll information and process monthly payroll requirements.
• Support credit control activities and monitor outstanding payments.
• Process customer payments and prepare banking.
• Maintain payroll records and associated HMRC documentation.

Human Resources Support

• Assist with recruitment, onboarding, and employee administration.
• Coordinate holiday and absence records.
• Support staff training and development programmes.
• Maintain employee records, driving licence checks, MOT and insurance documentation.
• Promote staff engagement and retention initiatives.

Leadership & Business Support

• Provide cover for the Business Owner during periods of absence.
• Support and train office staff where required.
• Contribute positively to the overall success and growth of the business.

About You

To succeed in this role, you will have:

• Previous office management, administration, or operations experience.
• Excellent organisational and time-management skills.
• Strong communication and interpersonal abilities.
• A professional and confident telephone manner.
• Good IT and administrative skills.
• High levels of accuracy and attention to detail.
• The ability to multitask and prioritise effectively.
• A positive, flexible, and team-oriented approach.